The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. In fact, Global Workplace Analytics estimates that 25-30% of the workforce will be working from home multiple days a week by the end of 2021. Agent Burnout. There is no doubt that the gig economy is growing.
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