The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Agent Burnout. With days filled with frustrated customers, confined to a cubicle, and often on a low pay scale, some agents will inevitably experience burnout. There is no doubt that the gig economy is growing.
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