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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Agent Burnout. With days filled with frustrated customers, confined to a cubicle, and often on a low pay scale, some agents will inevitably experience burnout. There is no doubt that the gig economy is growing.