Remove 2027 Remove Abandon rate Remove Chatbots Remove Self service
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E-commerce Statistics You Should Know in 2021

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billion by 2027, up from $365.5 It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. from 2017 to 2022. Digital banking.

Banking 52