2026 Multichannel Technology Virtual Agent 
SmartAction
MARCH 7, 2023
Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. rate of AI-automated interactions.
JustCall
MARCH 9, 2023
billion people will have mobile phones by 2026. Multichannel support: Another area that demands immediate attention is the ability to offer support across multiple channels, including live chat, phone, email, and social media. What is the role of technology in customer service? As per estimates, around 7.5 on their mobile.
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