2026 Marketing Multichannel Virtual Agent 
SmartAction
MARCH 7, 2023
After several years of steady growth, 2023 marks the year when the global conversational AI (CAI) market should really take off. What are the key drivers of this explosive growth in the CAI market? Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6%
JustCall
MARCH 9, 2023
On the company side, organizations can create personalized marketing campaigns and educate customers about new product launches, upcoming sales, ongoing offers and deals, and more. billion people will have mobile phones by 2026. Text messaging: Text messaging is a wildly popular support channel that is only gaining momentum.
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