2026 Customer Service First call resolution virtual call center 
Callminer
DECEMBER 17, 2019
When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution. Many companies are coming up short with customer support. Larger call centers may struggle with higher turnover.
Hodusoft
MAY 10, 2023
However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026. This is because many businesses have had to shift to remote work and rely more heavily on customer support services.
Expert insights. Personalized for you.
207 
Let's personalize your content