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Humans vs. AI in Customer Service … It’s Complicated

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Register for “The Impact of AI in Customer Experience” here. Hope to see you there.

Customer Service 89
Customer Service Banking Contact Center Call Center 89
article thumbnail

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Register for “The Impact of AI in Customer Experience” here. Hope to see you there.

Customer Service 52
Customer Service Banking Contact Center Call Center 52
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