Remove 2026 Remove contact center solutions Remove Employee engagement Remove Metrics
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Gallup reports that low-effort managers engaging in “quiet firing” is a big issue. Quiet firing happens when managers don’t take an active role in employee engagement, support, and development, effectively pushing employees out the door. How feedback is framed has a tremendous effect on employee engagement.

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Your Introduction to Call Center Automation

Fonolo

How Automation Can Benefit Your Call Center Improve first call resolution First call resolution, or FCR, is one of the most common KPIs in the contact center. By eliminating manual, time-consuming tasks from your agents’ plates, you can increase this important metric. DID YOU KNOW?