3CLogic

JUNE 23, 2023

of agent interactions with customers today are automated using AI. But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. The ability to leverage voice AI will be critical to gaining a competitive advantage.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Noble Systems

MAY 11, 2021

The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. This helps management train and coach to ultimately mitigate compliance risk. Technology has changed that fast.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Improved agent productivity – With more time available to front-line management, productivity improvements from focused coaching are realized. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56