Hodusoft
APRIL 17, 2024
billion in 2026, at a compound annual growth rate (CAGR) of 7.9 According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression. .” billion in 2020 to USD 6.7 This will help organizations to be prepared for all eventualities.
3CLogic
APRIL 17, 2023
billion by 2026 , and with emerging technologies like Natural Language Understanding (NLU) and text-to-speech, the possibilities of creating truly custom and personalized experience are endless. And with so many customers still picking up the phone, it is crucial that contact centers rely on efficient routing to keep up with demand.
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. It’s crucial to have direct experience of things like call flows, processes, and winning behavior.
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