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How CX Leaders Should be Leveraging IVR

3CLogic

APRIL 17, 2023

billion by 2026 , and with emerging technologies like Natural Language Understanding (NLU) and text-to-speech, the possibilities of creating truly custom and personalized experience are endless. This in turn lowers overall call volumes and ultimately the cost of delivering services. The global IVR market is set to reach $6.7

Interactive Voice Response 52
Interactive Voice Response Self service CRM Engineering 52
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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

million shortfall in developers by 2026. The customer service manager wants an automation that pulls all the relevant information onto one screen for the agent (taking it from things the caller has said, and from integration with a CRM database too.) In the USA alone, companies will face a 1.2

Contact Center 52
Contact Center Call flow Abandon rate Call Center 52
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