2026 Banking Customer Experience Wait times 
3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 Or is the opposite true?
Babelforce
MARCH 16, 2023
The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. A recent survey found that 90% of consumers are “more likely to make a purchase from a business after a positive customer experience”.
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