2026 Banking Big data Call Center 
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
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