Humans vs. AI in Customer Service … It’s Complicated
Fonolo
SEPTEMBER 11, 2018
As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline. Flavio Pereira , Founder and CEO, Nuveo.
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