2026 Average Handle Time Feedback Interactive Voice Response 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Interactive voice response is a popular automation that’s already widely used in contact centers. If you’ve got IVR systems or smart call routing, you’re already dealing with automation.
Hodusoft
MAY 10, 2023
between 2021 and 2026. It works by using predetermined rules and algorithms to route calls based on factors like the caller’s phone number, the agent’s availability and skills, the time of day, and the language preference of the caller.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Share responsibility and construct a common goal.
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