Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Interactive voice response is a popular automation that’s already widely used in contact centers. If you’ve got IVR systems or smart call routing, you’re already dealing with automation.
Hodusoft
MAY 10, 2023
between 2021 and 2026. It works by using predetermined rules and algorithms to route calls based on factors like the caller’s phone number, the agent’s availability and skills, the time of day, and the language preference of the caller.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Application leaders responsible for contact centers must match investment planning with operational and business goals”. In the recent times, the call center solutions hosted on cloud such as, virtual call centers, IVRs, cloud hosted dialers have changed the scenario , substantially.
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