2026 Average Handle Time CRM Interactive Voice Response 
Hodusoft
MAY 10, 2023
between 2021 and 2026. It works by using predetermined rules and algorithms to route calls based on factors like the caller’s phone number, the agent’s availability and skills, the time of day, and the language preference of the caller.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
To provide the customer data necessary to fulfill an aggressive mining strategy, for example, it’s vital to have a CRM system in place that captures relevant information across all communication channels. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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