2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Balto
APRIL 20, 2023
Contact center leaders are tasked with creating as much value as possible with as few resources as possible, without sacrificing the customer or agent experience. We talked to over 400 contact center managers, directors, and executives to discover how they’re planning to do more with less in the coming year.
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