Generative AI is Shaping The Future of Contact Centers in 2024
Balto
JANUARY 22, 2024
This is actually one of the primary reasons why so many businesses now are keen on exploring potential AI applications in their industries. According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026. To elaborate, there are foundation models, such as GPT-4 and Stable Diffusion models.
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