Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
It should be: Objective, not based on personal preferences or viewpoints Focused on improvement, not punishment or scolding Frequent, not saved for annual reviews Vague or infrequent feedback doesn’t help agents improve their customer experience skills and only serves to damage their relationship with their manager and the company.
78 
Let's personalize your content