2026 Accountability Customer retention Customer Support 
Babelforce
OCTOBER 2, 2020
84% of loyal customers stay because customer service is just as important as the actual product or service they’re paying for. Companies that increased customer retention by 5% also increased their profits between 25%-95%. It could cost between 5-30 times more to get new customers than retain the ones you already have.
NobelBiz
APRIL 11, 2023
Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.
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Lumoa
SEPTEMBER 11, 2023
It requires cross-departmental cooperation to put together a truly effective customer experience strategy. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
Lumoa
SEPTEMBER 11, 2023
It requires cross-departmental cooperation to put together a truly effective customer experience strategy. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
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