3CLogic

APRIL 6, 2021

Instead, they try to understand customer sentiment by analyzing disparate data sources like their Twitter feed that only account for a sliver of their customer base. A recent Fortune Business Insights report projects the global speech and voice recognition market to reach $28 Billion by 2026. This trend is only growing.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

3CLogic

JANUARY 24, 2024

In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52