3CLogic

JUNE 23, 2023

Customer Experience in the Age of AI AI suddenly seems unavoidable — sweeping into every sector of our lives from, ostensibly, out of nowhere. One of the most exciting frontiers in AI is in the realm of voice technology — especially for customer experience and service management.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Quicker resolution through call routing. to generate reports.

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

Babelforce

MARCH 16, 2023

The business world’s appetite for custom software functionality has exceeded the supply, which puts pressure on IT and development resource. million shortfall in developers by 2026. Maybe their call center agents are juggling too many tabs and windows while they talk to callers – and this slows things down.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52