Remove 2025 Remove Customer centricity Remove Journey mapping Remove Multichannel
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. Customer Journey Maps. Ian Jacobs.