2025 Customer Care Journey mapping Multichannel 
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. This is the future of customer service. Customer Journey Maps.
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