5 Strategic Goals to Set for Your Call Center
SharpenCX
AUGUST 21, 2023
Strategic goals aren’t simply call center metrics. Other goal-setting measures like objectives or key performance indicators (KPIs) (which are quantitative metrics to show progress) can help you achieve strategic goals, but do not stand alone to drive change. Launch chatbot by end of quarter to reduce call center queues by 15%.”
Let's personalize your content