2025 contact center associations Customer Experience Metrics 
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Collect customer feedback across channels to inform process and technology optimization.
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Collect customer feedback across channels to inform process and technology optimization.
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