Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blair Pleasant , analyst and consultant about Unified Communications. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Ian Jacobs.
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