Remove 2025 Remove Consulting Remove Journey mapping Remove Multichannel
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blair Pleasant , analyst and consultant about Unified Communications. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Ian Jacobs.