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AI technology will save contact centre agents, not displace them

Connect

DECEMBER 11, 2023

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. Creating ‘ super agents. We provide simple, elegant solutions to the most complex problems.

Technology 92
Technology Average Handle Time Cloud contact First call resolution 92
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5 Strategic Goals to Set for Your Call Center

SharpenCX

AUGUST 21, 2023

First, assess what a “good” first impression means to you and your customers. Fast resolution times? Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Consistent, branded messages? Friendly agents?

Call Center 67
Call Center First call resolution Contact Center Contact center software 67
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