CSM Magazine

MAY 18, 2022

If you are looking to improve customer service calls and future-proof your business, you might consider VoIP. VoIP sends voice data over the internet, rather than over physical phone lines, which typically makes for higher quality phone calls, and means that they won’t be affected by the PSTN and ISDN switch off in 2025.

Customer Service 105

Customer Service voip Chatbots Personalization 105

Hodusoft

MARCH 13, 2024

If we go by several recent stats and data, contact center software powered by Voice over Internet Protocol ( VoIP ) can reduce communication costs by 50 to 90 percent. BPO centers leverage advanced technologies, such as AI and chatbots , to streamline customer interactions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Dialer 360

DECEMBER 5, 2022

This is because businesses are increasingly using chatbots and other artificial intelligence (AI) tools to provide customer service. Moreover, technology like internet telephony and VoIP are helping businesses save on costs while delivering better quality customer service. Your AI chatbot can handle routine questions for you.

Call Center 26

Call Center Interactive Voice Response Self service Chatbots 26