2025 Chatbots Customer effort Journey mapping 
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.
Nicereply
DECEMBER 19, 2022
The inevitable result is increased churn as customers search for better alternatives. Software like Nicereply makes gathering CSAT, Customer Effort Score (CES) , and Net Promoter Score (NPS) data a one-click process for busy customers. If hiring more service staff isn’t an option, consider investing in chatbots.
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