Remove 2025 Remove Chatbots Remove contact center associations Remove Personalization
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The Crucial Connection Between CX Tech & Training

The Northridge Group

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. AI chatbots may thrill innovators but frustrate customers without intuitive design. Experts expect this number to grow to 35% by 2025.

article thumbnail

The Crucial Connection Between CX Tech & Training

The Northridge Group

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. AI chatbots may thrill innovators but frustrate customers without intuitive design. Experts expect this number to grow to 35% by 2025.