Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

JustCall

AUGUST 12, 2022

With CPaaS, organizations can partake in specialized strategies in their business communication systems such as adding video, upgrading voice, or utilizing APIs that permit customization. Customers these days hope for more effort from companies and wish to get their inquiries settled in ideal ways. Cost efficiency difference.

APIs 52

APIs Contact center software Contact Center Enterprise 52

RichCall

SEPTEMBER 13, 2017

Customers have begun to use, and in some cases even prefer, non-agented interactions. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. This is the future of customer service. Lutz Remmers. Ian Jacobs. digital autonomy. social consumption.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64