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Using AI in Contact Centers to Create Better Customer Engagement

Avaya

And that is why you see market research predicting a CAGR of nearly 60% in the global AI market by 2025. Since it is determined that I already have a relationship with Jeff, the representative who set my account up, the bot sends me a link that connects me directly to Jeff. Everybody wins!

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Customer Success Starts Within: 6 Ways to Put Employees First

ChurnZero

With millennials’ growing notoriety as job-hoppers , its critical that companies figure out how to retain today’s largest employee base, which accounts for 35% of the global workforce. The program’s goal is to have 25,000 Starbucks partners graduate by 2025. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .