2024 Multichannel Sales Upselling 
JivoChat
MARCH 15, 2021
Omnichannel vs. multichannel customer service. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. Think of omnichannel as a step further than multichannel. Break down silos.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales. billion in 2019.
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