2024 Multichannel Sales Self service 
Hodusoft
JULY 12, 2021
Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. It would lead to a 60% jump in customer service agents working from home, according to Gartner. Remote Contact Center Software: How does it add business value?
Hodusoft
JANUARY 1, 2023
When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Another stat revealed that over 40 percent of customers will prefer self-service to human interaction. Future of call centers. Types of call centers.
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ProProfs Blog
FEBRUARY 13, 2019
According to MarketsandMarkets , speech recognition will become more popular in customer service in the years to come. billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 Further, Offering live support to your customers on the go helps to grow leads and bring more sales to your organization. predefined responses.
JivoChat
MARCH 15, 2021
In other words, companies that have a solid omnichannel customer service strategy in place make more money. In this article, we’ll go over: What omnichannel customer service is. Omnichannel vs. multichannel customer service. The benefits of omnichannel customer service. Omnichannel service best practices.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon.
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