2024 Customer effort Customer retention Metrics 
CSM Magazine
JULY 2, 2024
In an era where customer expectations are skyrocketing, businesses are scrambling to find the secret sauce for meaningful engagement. By arming your workforce with relevant customer information, you’re not just improving customer satisfaction – you’re also boosting agent efficiency and job satisfaction.
Kayako
AUGUST 12, 2022
eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.
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