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Top 5 Customer Service & CX Articles for Week of January 29, 2024

ShepHyken

These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” Anger over poor service and shoddy products has even led some customers to plot revenge.

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Conversational AI: New-Age Solution For E-commerce

JustCall

Businesses that integrate Conversational AI into their e-commerce operations, particularly for product selection and customer service, are reaping the rewards of higher customer conversions, increased customer retention, and amplified revenues through up-selling. billion by 2024.