Remove 2024 Remove Customer Care Remove Customer retention Remove Self service
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Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this. Comparing generations, 48% of Gen Z embrace self-service options versus just 18% of Boomers.