2024 Chief Customer Officer Coaching Surveys 
ChurnZero
JANUARY 4, 2024
“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.
ChurnZero
MAY 15, 2024
Yet, the data suggests, there’s something else at play: a lack of operational leadership experience within our survey respondents’ teams. 73%) Supporting CSMs in difficult customer situations. (71%) 67%) Elsewhere in the survey, 68% of CSMs say they like and appreciate their managers. 45%) Coaching and mentoring our team. (43%)
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