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Revenue potential Abandon rate Self service Contact center software APIs Wait times Upselling Accountability Feedback Interactive Voice Response More Related Topics >
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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

JANUARY 3, 2024

Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades. CCaaS providers regularly update their platforms with new features and capabilities.

Contact Center 59
Contact Center Contact center software Interactive Voice Response Wait times 59
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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Configure a chatbot. billion in 2019. Source: JivoChat.

Customer Service 40
Customer Service Chatbots Self service Abandon rate 40
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