2024 Chatbots Customer Care Surveys 
JustCall
AUGUST 8, 2023
By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes. billion by 2024. This proactive communication helps strengthen the bond between the brand and the customer.
JivoChat
MAY 13, 2021
by the end of 2024. Consumers want businesses to make it as easy as possible for them to solve their customer service issues themselves, as illustrated by these e-commerce statistics: 70% of customers expect a company website to include a self-service option. This is greater than what it would have reached without COVID.
Expert insights. Personalized for you.
52 
Let's personalize your content