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Conversational AI: New-Age Solution For E-commerce

JustCall

By leveraging Natural Language Processing (NLP), machine learning, and chatbots/virtual assistants, Conversational AI offers a new-age solution that enhances customer interactions and drives tangible business outcomes. billion by 2024. This proactive communication helps strengthen the bond between the brand and the customer.

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Customer Service Trends 2020

TechSee

Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before. billion by 2024, up from $220 million in 2019.

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5 Tips To Enhance eCommerce Customer Service

Quiq

Retailers and eCommerce companies are increasingly leaning on the efficiency and cost savings that chatbots provide. Chatbots are always available to answer pre- or post-sales questions, assist shoppers with their selections, provide order and shipping information, and answer common questions. . Contact Us for a Demo.

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3 Ways Technology is Shaping the Patient Experience

24-7 InTouch

Self-care and wellbeing are priorities among consumers, and wearable devices allow them to use actual data to enhance their health outside of their routine care visits, leading to an elevated customer experience. Learn more about our industry-leading customer care solutions here.

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E-commerce Statistics You Should Know in 2021

JivoChat

by the end of 2024. Consumers want businesses to make it as easy as possible for them to solve their customer service issues themselves, as illustrated by these e-commerce statistics: 70% of customers expect a company website to include a self-service option. This is greater than what it would have reached without COVID.

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