Remove 2024 Remove Call flow Remove CRM Remove Surveys
article thumbnail

How to Find Best Hybrid workforce Contact Center Software in 2022

Hodusoft

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. Choose a contact center software that supports omnichannel communication and integration with WhatsApp for Business, Facebook, Instagram besides conventional voice calls. ? CRM integration.

article thumbnail

A Guide to Hybrid Workforce Technology for the Future of Work

Hodusoft

A survey carried out by Accenture found that 83% of workers prefer a hybrid work model going forward. As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. McKinsey Survey Hybrid Workforce. CRM integration. Auto dialer. Predictive dialer.