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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

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A Guide to Hybrid Workforce Technology for the Future of Work

Hodusoft

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. Does your organization’s contact center platform have the appropriate collaboration technology to implement the effectiveness of remote working? Key Features – Hybrid Workforce Solution from HoduSoft.