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Five Keys to Growing and Optimizing Your Customer Service Team

CSM Magazine

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. Understand Inputs and Outputs People analytics and customer service systems provide countless metrics that can help you assess the balance of efforts vs. outcomes.

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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. In today’s time, starting a traditional call center will either require breaking the bank and withdrawing the entire life’s savings for the purpose or taking a huge loan and remaining indebted for a long time to come.