2024 Average Handle Time Best practices Chatbots 
ShepHyken
FEBRUARY 25, 2024
4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Top 50 CX Innovators of 2024 by Joe Berenz (Replicant) 2023 was a watershed year in customer service. Louis Magazine (St.
Balto
JANUARY 22, 2024
Not to mention, it wasn’t until recently that generative AI models had simple, chatbot-like interfaces that enabled anyone to interact with them easily, regardless of their technical background. The cherry on top is that you’ll have more time to focus on actual improvements that result in a higher ROI (Return on Investment).
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