Remove 2024 Remove Agent burnout Remove Customer Service Remove First call resolution
article thumbnail

2024 Predictions for Call Center Outsourcing

Outsource Consultants

Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?