2024 Agent burnout Customer Service Customer Support 
Playvox
APRIL 4, 2023
Building a supportive work climate is the first step. Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy.
Aria Solutions
MARCH 31, 2020
As we’ve come to know that understanding our customers and meeting their needs is one of the key building blocks for this new decade, it has also become one of the most competitive areas in business. Two-thirds of businesses surveyed report that they compete mainly on customer experience. We also know that tech changes fast.
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