AI-Enabled WFM Promotes Efficiency and Flexibility
DMG Consulting
APRIL 8, 2024
The enhancements are valuable because they improve contact center performance, lay the groundwork for a new generation of cloud- and AI-based WFM solutions, and focus on employee empowerment to improve employee engagement and reduce agent attrition. These solutions were identified by 37.5 These solutions were identified by 37.5
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